Cancellation Terms:
We kindly ask you to review and understand our cancellation policy before making a booking or paying a deposit.
Booking Cancelled More Than One Month Before Arrival:
If a group cancels all or part of their accommodation with more than one month’s notice, a cancellation fee of 25% will apply. This fee is calculated based on the total cost of the cancelled nights and will appear on the final invoice.
- Additional Nights and Amendments
If additional nights are added to the same booking, they will be treated as an extension of the original reservation and will follow the same Terms & Conditions. Cancelled Nights cannot be transferred or credited toward additional nights, future stays, or other bookings.
Each booking is treated as an independent reservation. Deposits or payments from one booking cannot be transferred or applied toward a different booking, even if it is for the same group or organisation.
Booking Cancelled Less Than One Month Before Arrival:
For bookings cancelled less than one month before the scheduled arrival date, a cancellation fee of 100% of the total cost of the cancelled rooms (including accommodation and meals) will apply.
To safeguard your booking, we strongly recommend obtaining comprehensive travel insurance with cancellation protection, which will help protect your group from unexpected changes that may affect your stay.
Please read our full Group Booking Terms & Conditions