Individual Bookings Terms and Conditions

Either coming on your own or bringing friends or family members we are ready to offer you different room types. 

A deposit must be paid in order to reserve your accommodation. If you book different type of rooms, a deposit must be paid per room type.

Deposit Payment:

1 - 3 nights: deposit of 1 night’s charge (per room)

4 - 7 nights: deposit of 2 nights' charge (per room)

7 nights plus: deposit of 2 nights' charge (per week/per room)

Balance Payment: The balance payment for your reservation is due upon arrival. If someone is paying on your behalf, then the same arrangement applies. However, it is important to note that payments made on behalf of guests should be completed before their arrival.

Accepted Payment Methods: We accept the following cards: MasterCard, Visa and Visa Debit. We are not able to accept Amex/Diners. Please do not email your card details, for security reasons we must speak to the card holder, and will not take any card details via email. You can call us on 0044207 226 2663 (7am-10pm GBT) or Skype: the.highbury.centre

*If you are leaving a voicemail, please provide the following information: full name, email address & telephone number (include your country/state code if applicable). But please speak clearly and slowly.

Cancellation Terms

• For cancellation more than one week, or changing of dates, downgrading room types, reducing the number of nights 
  • half (50%) of the deposit will be kept and the other half (50%) refunded
  • You need to let us know at least 7 days before your arrival
• For cancellation less than one week (within 7 days), or changing of dates, downgrading room types, reducing the number of nights, no-show
  • your entire deposit will be Non-Refundable
  • No-Show or Early Check-Out - booking will be cancelled without the required advance notice

No-Show Policy: In the event that a guest fails to check-in on the scheduled arrival date without prior notice, the full booking amount will be charged.

Reducing Number of Nights: If, upon arrival, a guest decides to reduce the number of nights originally booked, they will be charged for the complete number of days originally reserved. This policy applies to any deposit paid, regardless of the amount or number of days paid for in advance.

Payment Requirement: Guests must settle their balance upon arrival.

Refund for Delayed or Cancelled Travel Arrangements: We will not provide refunds if your travel arrangements are delayed or cancelled. In such situations, guests are advised to seek compensation through their insurance, as our cancellation fee still applies if travel arrangements are delayed or cancelled.

Responsibility for Booking Details: It is your responsibility to check the details of your booking, including dates, room types, and guest information. Any discrepancies or errors should be brought to our attention immediately. We will not be held responsible for issues arising from inaccuracies in the booking details provided by the guest.

By making a reservation with us, guests acknowledge and agree to abide by the terms of this cancellation policy. We reserve the right to modify these terms at our discretion. If you have any questions or concerns, please contact our office: enquiries@thehighburycentre.org

Check-In and Check-out Times

Check-In Time is from 3.00 pm. 

If you arrive earlier than 3.00 pm, that is not a problem. You may leave your luggage with us and/or stay in the lounges. 

If you arrive after 10.00 pm, please contact us for our late arrival information.

Check-Out Time is by 10.00 am. 

Smoking

The Highbury Centre is a NO SMOKING building. If guests are not compliant, then The Highbury Centre will have the right to charge a fixed penalty of £50. We have a designated smoking area available. Kindly inquire at the reception for more information.

Parking

If you arrive by car you will need a Parking Permit to park on the street. This can be provided upon your arrival, we ask for £20 (cash) refundable deposit. You have to inform us on arrival that you came by car.

Most vehicles need to meet the ULEZ emissions standard (Ultra Low Emission Zone), or pay a £12.50 daily charge to drive inside the zone. You can check if your vehicle meet that standard on tfl.gov.uk website. 

Location

To find our location, go to Google Maps and put in our post code: N5 2BJ. Our postal address is 26 Aberdeen Park. For more information about the location, please refer to our website.